Question 1

We would like to go to a place not listed on your website, can you take us?

Accepted Answer

Of course, simply Whatsapp, email or 'Chat' to us.

Question 2

Do I need to pay in advance for my transportation?

Accepted Answer

It's up to you how you pay.
You can either book on line or pay on the day.
We may ask for a deposit if on a busy event day.
We may ask for full payment if a pick up is from somewhere over 40 miles away.

Question 3

What happens if our flight is delayed?

Accepted Answer

We will track flights and subject to availability, adjust your pick up time to suit you.
It is recommeded by the airlines for any flights departing, you still arrive at an airport at the original time.

Question 4

How many people can your vehicles accomodate?

Accepted Answer

A maximum of 4 persons.

Question 5

What areas do you cover?

Accepted Answer

We are based in the North Somerset, mainly WsM, Clevedon and Portishead but can travel anywhere to pick up.
Simply contact us via Whatsapp, email or 'Chat' for a quote.

Question 6

My flight has changed, can I reschedule?

Accepted Answer

Subject to availability. Contact us via Whatsapp, email or 'Chat'.

Question 7

How can I change my booking?

Accepted Answer

Subject to availability, contact us via Whatsapp, email or 'Chat'.

Question 8

Can the driver help with the luggage?

Accepted Answer

We will of course assist with the loading and unloading of luggage.
We will also, if requested, assist in moving to an entrance to a building or station/airport entrance.

Question 9

How much luggage can I take?

Accepted Answer

The Mercedes EQC has a 500L capacity, so generally plenty of room but it is best to check if you are planning on taking more than two medium to large suitcases. 
With the rear seats down, the capacity increases to 1060L

Question 10

Can you arrange for collections from more than one location?

Accepted Answer

Yes subject to whether the additional pick up[s] are en route to the final destination and how many.
If there is a significant detour, we may request an additional payment.
Please advise us of any additional collection/pick ups.

Question 11

Do you have booster seats?

Accepted Answer

We do, please let us know in advance.

Question 12

Do you take wheelchairs?

Accepted Answer

At present, we can only take wheelchairs which will fit, folded into the boot of the vehicle.

Question 13

Where will I meet the driver?

Accepted Answer

The driver will pick up from the address of the person making the booking, unless we are advised via email.
For airport pick ups, all of our prices include picking up from the main pick up point, also known as the Drop & Go area.
If you need a driver to wait in the airport arrivals area, this can be arranged at an additional cost.

Question 14

How many days in advance can I book?

Accepted Answer

180 days

Question 15

Do you allow pets?

Accepted Answer

West Air Taxis are pet lovers!
Provided your cat or gog is well behaved and hasn't been rolling in the mud or the beach! .. we are more than happy to transport on the back seats of the vehicles with a seat belt harness.

Question 16

Can we play our own music in the vehicle?

Accepted Answer

Of course, or simply ask for a playlist to be on ready for your journey.

Question 17

Will anyone else be traveling in the vehicle I book?

Accepted Answer

No.

Question 18

Can we stop at motorway service stations?

Accepted Answer

We are more than happy to stop for restroom breaks.
For trips over 130 miles we will always stop for a refresher break at either Reading for Gatwick & Luton and Hopwood for East Midlands.

Question 19

What happens to any lost property?

Accepted Answer

Drivers, where practicable, check the vehicle after drop off. If any lost property is found, we will contact the main booker.

Question 20

Can I eat or drink in the vehicle?

Accepted Answer

We request one doesn't other than water.

Question 21

Can I smoke or vape in the vehicle?

Accepted Answer

No.

Question 22

What local authority are you registered to?

Accepted Answer

The business, the drivers and the cars are all registered with the North Somerset Council.
The licensing department are very strict on who they accept to operate in the area.
We are very proud to represent the metropolis of North Somerset and the surrounding area.

WEST AIR CARS

FAQs